1. Please tell us your preferred specifications such as the flavors, capacity, quantity and the nicotine strength.
2. We will e-mail you the Proforma Invoice for order confirmation.
3. The order will be arranged after deposit prepaid.
4. Ship the goods after the balance be paid, then tracking number will be sent by email.
5. We will help to track your goods until you receive them safely.

We aim to treat every customer the way we want to be treated, we'd love to hear from you, and our Deson Vape team is available to help answer questions and offer advice, so if you have any questions you'd like to ask us, we're ready to help!

We can support you in the following ways：

Email: Sean@desonvape.com

Phone: +86 191 6621 2213

Address: 5/F,Block F，West District，Huachuangda Science Park，NO.176 Hangcheng Avenue,Bao'an District，Shenzhen

Customer service chat hours:

Monday - Friday : 9 am - 18 pm (Beijing Time)

Please kindly note: During peak seasons and promotional sales, our response time might take a little longer. Please use the same email address you used when placing your order when contacting us, and include your order number in your email.

RETURN POLICY

30 DAY RETURN POLICY

• Desonvape return policy is valid for up to 30 days. No refunds or exchanges are allowed after 30 days of your purchase for any reason. No exceptions.
• Eligible returns constitute unused, unopened products with original packaging and in the same condition as the product was received. For the safety of our customers, we do not accept returns on e-liquids unless the bottle is still sealed. But, of course, if we have made an error and sent you the wrong flavor, nicotine strength, or size, we will undoubtedly exchange the e-juice bottle for you, provided it has not been opened.

Several types of goods are exempt from being returned. Any opened or tampered with bottles cannot be returned or exchanged. We will not accept returns because a forwarder cannot find an MSDS sheet for the items. Additionally, we do not provide MSDS sheets when shipping domestically.

Additional non-returnable items: Used Hardware

To complete your return, we require a receipt or proof of purchase.
Please send all returns to:
5/F,Block F，West District，Huachuangda Science Park，NO.176 Hangcheng Avenue,Bao'an District，Shenzhen

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain amount of days.

DAMAGED OR MISSING PRODUCTS/ORDER

If you receive your order and there is product damage, broken bottles, wrong flavors, incorrect nicotine levels, etc., please take a picture of the products immediately and email them along with a brief description of the problem to our Customer Support Team. They will assist you in resolving the issue.

If you have any questions, please contact our Customer Support Team at Sean@desonvape.com 

Desonvape team

U.S.A. ORDERS

• Orders that are placed prior to 2 pm PST will be shipped on the same day. 
• The first 24 hours after you place your order is considered “processing time” and does not count toward the delivery timeline. Once your order is processed for delivery, you will receive an e-mail confirmation that your order has shipped, along with tracking information.
• We do our very best to ship orders as quickly as possible. Our shipping schedule may vary slightly during extremely busy times such as sales events and during the holiday season.
• Desonvape is NOT responsible for delivery delays due to:
• Delivery Times are Solely Estimates and are Not Guaranteed Delivery Times: Generally takes between 3 – 5 days for delivery

INTERNATIONAL SHIPPING

• Desonvape ships internationally to some countries across the globe. We are constantly adding more countries to the list; however, if your country is not an option when you enter your shipping address, unfortunately, we have not yet opened up to your location.
• Please make sure that you understand the laws regarding electronic cigarettes in your country. Desonvape cannot be responsible for packages that are seized by customs due to laws prohibiting the sale of electronic cigarette devices.
• Desonvape is not responsible and cannot pay the duty fees and taxes that your country may require for imported goods. Once your package passes through customs, they may require you to pay a small customs tax, which is standard for any country.
• Desonvape does not assume any liability for packages shipped internationally once the package has been handed to the delivery company.
• Expected delivery is within 5 to 8 business days.
• Live rate will calculate the shipping rate based on the weight and destination of the package.
• International shipping delivery times are not guaranteed.
• Due to a large number of international shipping locations, we cannot provide estimates on delivery times.